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Customer Care Jedi

Waregem, Belgiƫ

ABOUT THE ROLE

  • Be the first in line to support our customers through various channels (phone, e-mail, chat,...);
  • Search for quick, professional and creative solutions to help the customers as quickly as possible;
  • Manage the issues: prioritize and assign tasks to 2nd or 3rd line engineers if needed, provide everyone with the necessary information, follow-up internally, stay in constant communication with the customer, make sure the delivery of the solution takes place on time,...;
  • Log in on our robots to gather the required input for the engineers so they can analyze problems;
  • Help us to lift our customer care to the next level: a.o. define and maintain lists of frequently asked questions, common problems, and solutions,... (all ideas are welcome!).

WHO YOU ARE

  • You love interacting with our clients and you go the extra mile when needed. Customer happiness is your first priority;
  • You have a positive and friendly demeanor and great-problem solving skills;
  • You are a strong communicator. You speak at least two of the following languages: Dutch, German, English or French (big plus if you speak German šŸ˜‰);
  • Since you will work in a tech scale-up, you are technology and A.I. minded. Can you already feel the love for our Toadi robots?

WHATS IN IT FOR YOU

  • The opportunity to drive innovation in the field of robotics and to make life easier for millions of people (read our masterplanĀ for more information);
  • Ongoing learning & development opportunities in a fast-growing innovative company;
  • Home office and flexibility;
  • A competitive salary & perks;Ā 
  • Numerous office perks: delicious coffee, tea & fresh orange juice, fresh fruit, French fries/poke bowls on Friday and much more;Ā 
  • And have we already mentionedā€¦.robots?Ā 

If you feel you can help take our robot to new heights, get in touch and we are looking forward to meet you!Ā 

The EEVE OrderĀ Ā© 2021