Customer Care Jedi
ABOUT THE ROLE
- Be the first in line to support our customers through various channels (phone, e-mail, chat,...);
- Search for quick, professional and creative solutions to help the customers as quickly as possible;
- Manage the issues: prioritize and assign tasks to 2nd or 3rd line engineers if needed, provide everyone with the necessary information, follow-up internally, stay in constant communication with the customer, make sure the delivery of the solution takes place on time,...;
- Log in on our robots to gather the required input for the engineers so they can analyze problems;
- Help us to lift our customer care to the next level: a.o. define and maintain lists of frequently asked questions, common problems, and solutions,... (all ideas are welcome!).
WHO YOU ARE
- You love interacting with our clients and you go the extra mile when needed. Customer happiness is your first priority;
- You have a positive and friendly demeanor and great-problem solving skills;
- You are a strong communicator. You speak at least two of the following languages: Dutch, German, English or French (big plus if you speak German 😉);
- Since you will work in a tech scale-up, you are technology and A.I. minded. Can you already feel the love for our Toadi robots?
WHATS IN IT FOR YOU
- The opportunity to drive innovation in the field of robotics and to make life easier for millions of people (read our masterplan for more information);
- Ongoing learning & development opportunities in a fast-growing innovative company;
- Home office and flexibility;
- A competitive salary & perks;
- Numerous office perks: delicious coffee, tea & fresh orange juice, fresh fruit, French fries/poke bowls on Friday and much more;
- And have we already mentioned….robots?
If you feel you can help take our robot to new heights, get in touch and we are looking forward to meet you!